Last updated: September 2026
CleanNet respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or enquire about our services.
Personal Information We May Collect
The personal information we collect depends on how you interact with us.
It may include:
- your name;
- organisation or business name;
- email address;
- telephone number;
- site location or suburb;
- information you provide when making an enquiry;
- correspondence between you and CleanNet; and
- technical information associated with use of our website, such as IP address, browser or device information, website activity and cookie preferences.
We generally do not require sensitive information through our website. Please avoid including sensitive information in an enquiry unless it is reasonably necessary.
How We Collect Personal Information
We may collect personal information:
- directly from you when you contact us;
- through forms on our website;
- through email, telephone or other correspondence;
- during discussions about cleaning services or site requirements; and
- automatically through website technologies such as cookies, analytics and security tools.
Where personal information is collected through an online form, we provide access to this Privacy Policy so you can understand how that information will be handled.
How We Use Personal Information
We may use personal information to:
- respond to enquiries;
- understand your cleaning or service requirements;
- prepare, discuss or manage service arrangements;
- communicate with clients, prospective clients and other relevant contacts;
- operate and improve our website;
- maintain the security and reliability of our website and systems;
- meet legal, regulatory and administrative requirements; and
- manage our business operations.
We do not sell personal information.
Website Enquiries
When you submit an enquiry through our website, the information you provide may include your name, organisation, email address, telephone number, site location and details of your cleaning requirements.
We use this information primarily to respond to your enquiry and discuss whether CleanNet may be able to assist.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website operate, remember privacy preferences, understand website usage and improve the user experience.
We may use services such as Google Analytics to collect information about how visitors interact with the website. This may include information such as pages visited, approximate location, device and browser information and website usage patterns.
Where required, non-essential cookies and analytics technologies are managed through our cookie consent system.
You can manage your cookie choices through the consent options available on our website.
Website Security and Spam Protection
We use security and anti-spam technologies to help protect our website and online forms from abuse, automated submissions and malicious activity.
For example, our enquiry form may use Cloudflare Turnstile or similar security technology. These services may process limited technical information necessary to determine whether a website interaction is legitimate.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- employees or authorised representatives of CleanNet;
- contractors or service providers assisting us with our business;
- website hosting, information technology, email, analytics or security providers;
- professional advisers where appropriate; or
- government authorities, regulators or other parties where required or authorised by law.
We only disclose personal information for purposes connected with our business activities or where otherwise permitted or required by law.
Overseas Service Providers
Some technology and service providers used by CleanNet may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient and Australian privacy law applies, we take reasonable steps as required by applicable privacy laws in relation to that disclosure.
OAIC guidance makes clear that overseas contractors can constitute an overseas disclosure and may engage APP 8 obligations. OAIC
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically, including within business systems and services provided by third-party technology providers.
We use reasonable administrative and technical safeguards appropriate to the nature of the information we hold.
No method of internet transmission or electronic storage can, however, be guaranteed to be completely secure.
Access and Correction
You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to or changing personal information.
Privacy Enquiries and Complaints
If you have a question or concern about how CleanNet has handled your personal information, please contact us.
We will review your enquiry or complaint and aim to respond within a reasonable period.
If your concern cannot be resolved directly with us, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.
The latest version will be published on this website and the date of the most recent update will appear at the top of the policy.
Contact Us
For privacy enquiries, access or correction requests, or complaints, please contact:
CleanNet
Email: Info@CleanNet.com.au
Phone: 1300 887 992
Location: Adelaide, South Australia
Website: cleannet.com.au