Why CleanNet?
For over 12 years, CleanNet Facility Services has delivered specialised cleaning solutions to a range of clients and industries across South Australia. As a professional service provider, we have the resources and ability to cater to a variety of client and project requirements. These capabilities have led to the renewal of major contracts in the retail, aviation, commercial, industrial, government, education, entertainment, and health sectors. Our exceptional level of customer service has helped us to maintain respectful and collaborative relationships with our clients, and our operation offers them accessibility, choice, and convenience. Our investment in staff training and development allows us to provide innovative and professional cleaning solutions. CleanNet’s systems and training programs have driven quality service, and our clients’ sites reflect these high standards.
Custom Cleaning Plan
Security Guarantee
Performance Guarantee
Client Service
Advanced Equipment and Techniques
Custom Cleaning Plan
We aim to know you and your business, tailoring cleaning schedules to meet your unique needs, challenges, and budget while providing the best possible service at the best possible price.
Procuring a commercial cleaning service seems like a basic task. You call the first company that quotes you a decent price and get the same cleaning package everyone else does. However, these cookie-cutter solutions can’t address the specific problems you need addressed.
CleanNet will always assess your building and grounds to identify problem areas, create a Custom Cleaning Plan perfect for your industry, business and building.You will be given a thorough report and to hear an assortment of options for you to choose from.
You can be sure that each item on a customised checklist is cleaned to perfection, and your business always remains clean, sanitary and makes the right impression on your client.
- Custom Cleaning Plan
- Security Guarantee
- Performance Guarantee
- Client Service
- Our People
- Advanced Equipment and Techniques
Security Guarantee
We are exceptionally careful when selecting our employees and subsequently the people who enter your premises. All our employees would undergo a nationwide background check. They are covered under workers compensation policy and liability insurance. All information with in your site is confidential. Our employees shall not, without your written permission,disclose such information to a third party.
Performance Guarantee
CleanNet Facility Services ensures your facility receives the highest level of service by attacking the business of cleaning from all angles. After selection, employees are taken through an extensive training program equipping them with all the knowledge and skills they need to give your premises the high standard of professional cleaning you demand.
Your satisfaction is guaranteed. We know that you will have no reason to use it, however, it is always good to know that it is here.
>If you are not completely satisfied with any part of cleaning service, we will return and re-clean the area within 24-hours. If we don’t, you get the whole weeks cleaning for free.
Client Service
Each CleanNet account is assigned to an AccountManager who is contactable 24 hours a day. Our account managers will conduct regular cleaning audits to make sure the cleaning services being performed meet the CleanNet standard. We achieve good relationships with our customers by offering many avenues of contact both formal and informal, namely:
Cleaning staff are encouraged to liaise direct with customer to fix a problem expeditiously.Customer Satisfaction Reports sent out bi-monthly assess levels of client satisfaction. Depending on the response, follow-up liaison is then made personally with the customer.
We undertake as a policy initiative to fix any problems or complaints about our work within 24 hours and - crucially - to inspect the re-work to make sure we have really fixed the problem.
We give our staff really good training in customer communication: what not to do or say. EG How to respond to a negative comment in the cleaners log book.
At quarterly management meetings performance for each customer is reviewed.
We find that if we respond quickly and efficiently to a problem and don't allow it to fester, the customer forgives us more readily than if we drag our heels. We often revise work specs and rosters in response to problems encountered.
Customer service is not only about providing very good cleaning, it’s also about providing top quality service.
Our People
Our professional cleaning staff are always uniformed and, when required, wear name badges when working on-site. We hire experienced and proven cleaning staff and provide them with training that is specific to the location where they work.
All of our staff are assigned to specific projects, meaning that they are familiar with the location and aware of any issues raised in the past. This is important for both quality assurance and Workplace Health & Safety. We provide our staff with in-depth training in cleaning methods.
We draw up a staffing structure to fit the requirements of each project we work on. For smaller locations, we employ a “working supervisor”, responsible for the day to day management of staff, as well as communication with the client, whilst contributing to the cleaning themselves.At larger premises, working supervisors manage cleaners in a specific area, and report to their Area Manager. The Area Manager is responsible for the day-to-day management of our contract with you, and will report to the Account Manager.
Advanced Equipment and Techniques
CleanNet realizes Research and Development (R&D) is a valuable tool for growing and improving our business by researching our market and our client needs and developing new and improved our services to fit these needs.
CleanNet continually increase the investments in R&D as we believe it could help us develop more efficient processes and new ways of delivering services and interacting with our clients in the long term.
We use innovative cleaning techniques, constantly testing new methods and improving our systems. Through regular orientation, our professionals stay current on the latest cleaning techniques and products, and use most advanced equipment.